Marketplace Return & RTO Claim Tracker for Indian Sellers

About the Marketplace Return & RTO Claim Tracker for Indian Sellers

Returns and RTOs that never come back, or come back damaged, used or as the wrong product, are money a seller can recover — but only with a claim raised in time and the right evidence. This tracker reads the returns / RTO report you download from Meesho, Flipkart or Amazon.in (and optionally the payments file and the order report), lists every return, tells which are overdue, on the way, back and still to check, or claimed but not credited, and works out each claim deadline from the claim windows you enter for each marketplace.

For every return you note what you found on opening it — good, damaged, wrong item, missing item or empty box, used, or not received — and the claim’s status and ticket number. The page lists the evidence to keep ready and, with a Premium pass, writes the text of the claim for you to paste and exports a claim worksheet as CSV or PDF with a due this week view. What you record is kept in this browser; your files are never uploaded.

Common uses

• A daily look at returns arriving: what to open on video and what to claim.
• Month-end follow-up of RTOs that never came back.
• Proving to an accountant what was claimed, approved and credited.

Why you enter the claim windows

Each marketplace sets its own deadlines for claims on returns and RTOs in its supplier or seller policy, and changes them from time to time; the current ones are in your seller panel, behind your login. So no deadline is built in: you enter each marketplace’s windows once, they are kept in this browser, and every deadline is worked out from them and from the dates in your report. Without a window the page still shows where each return is and says which windows are missing.

How each return is sorted

• Overdue, not back: not received after its expected date, or after your number of days from the day it was created when the report gives no expected date.
• On the way back: in transit and not yet overdue.
• To check on arrival: back with you, and you have not recorded what you found.
• To claim: damaged, wrong, missing, used or not received, with no claim raised yet.
• Claimed, not credited: claim raised or approved, and no compensation for that order in the payments file you added.

RTOs (the courier brought the parcel back) and customer returns are told apart from the report’s return type, status and reason.

Evidence

For each issue the page lists what claim forms usually ask for — an unboxing video from the sealed parcel, photos of the product, its tags and the packaging, the return label (AWB), the parcel’s weight, and for returns that never came back the tracking status and proof of dispatch. Record the unboxing video for every return when you open it: it cannot be made later. The marketplace’s own claim form decides what it needs.

Limitations

• It reads your downloaded reports; it cannot see your seller panel, fetch reports or raise claims for you.
• Deadlines are only as right as the windows you enter and the dates in the report.
• A claim credited is recognised from compensation or claim amounts in the payments file of the same order; a claim settled in another way is marked by you.
• Presets match the columns of the reports as sellers download them; marketplaces rename columns from time to time, so check the column matches.
• This is a working list, not legal advice: the marketplace’s policies decide what can be claimed.

Privacy

Your reports are read in your browser and never uploaded. Your claim windows and what you record for each return (your check, status, ticket number and note, by order id) are kept in this browser’s storage until you remove them.