Digital Store help
Download straight after paying. Yours to keep. Here is how your order page, your links and your rights work.
Where are my files after I pay?
On the page you return to after paying, as soon as the payment provider confirms your payment, and in the receipt we e-mail you: its button opens your order page, where every file has its own Download button.
Can I download my files again later?
You can download your files again from your order page whenever you need them. If we ever stop offering downloads, we’ll e-mail you at least 90 days before so you can save your copy.
I lost the e-mail with my order link
Ask for your links on the page below with the e-mail address you bought with. If that address bought from us, the links are on their way at once; the page says the same for every address, so nobody can learn whether an address bought.
How do I open the files?
Each product page lists its files and the apps they work with: “Tested” means we opened and checked the file in that app, “Made for” that it follows that app’s documented format. A spreadsheet opens in Microsoft Excel or LibreOffice Calc; to use it in Google Sheets, upload it to Google Drive and open it with Google Sheets. A PDF opens in any PDF reader.
Can I get a refund?
Because the file is ready the moment you pay, we don’t refund a purchase once its download has started, unless the file is faulty or not as described: then we fix it, send you a corrected file or refund you. If you live in the EU, the EEA or the UK, you can withdraw from your purchase until your download starts, and you keep every right the law gives you.
Your legal guarantee: if a file is faulty or not as described, we repair it, replace it or refund you.
How do I withdraw from a purchase in the EU, the EEA or the UK?
Before your first download, use “Withdraw from contract here” on your order page, or the withdrawal page with your order reference and the e-mail address you bought with. We confirm your withdrawal by e-mail and refund you in full within 14 days.
A file does not open, or has a mistake
Choose “Report a problem with a file” on your order page: you get a ticket number at once, we answer within 48 hours and resolve every complaint within one month. A corrected file of your edition is free and appears on your order page.
Does a pass include the Digital Store?
No. Digital Store files are bought once, separately from passes: no pass includes a store file, and no store file unlocks a pass feature.
Something else? Write to support@mysmartcopilot.com with your order reference. Read the Digital Store terms and the licence.