Digital Store terms
These terms apply when you buy a file in the MySmartCoPilot Digital Store. They sit beside the site’s terms of use, which cover the rest of MySmartCoPilot.
Who sells to you
When you pay in rupees, MySmartCoPilot sells the file to you, as a business. Razorpay takes the payment on its secure page.
When you pay by card or wallet in US dollars, Dodo Payments sells the file to you as merchant of record, for MySmartCoPilot: Dodo Payments’ buyer terms also apply to that purchase, and Dodo Payments e-mails your receipt or invoice.
When a way to pay through PayPal shows, MySmartCoPilot sells the file to you, as a business, and PayPal takes the payment.
What you get
The files, formats and compatibility the product page states, in the version you buy. The page says which apps we tested the file in and which it is made for.
No DRM: the file is yours to keep. Your use of it follows the licence.
Prices
Each product shows one price with any tax inside it. While we are not registered for GST, no tax is added to a rupee price. Dodo Payments’ prices include the tax it charges. No fee of ours is added on top, and nothing renews.
Paying
The ways to pay that show for you are the ways we can offer in your country. Your card, UPI or account details are entered on the payment provider’s secure page and never reach MySmartCoPilot.
Nothing renews: each purchase is one payment. A chargeback goes through your bank or the payment provider, under their rules.
Delivery
Download straight after paying, on the page you return to and by e-mail. Nothing is shipped. We sell in the countries where a way to pay shows on the product page.
You can download your files again from your order page whenever you need them. If we ever stop offering downloads, we’ll e-mail you at least 90 days before so you can save your copy.
Refunds
Because the file is ready the moment you pay, we don’t refund a purchase once its download has started, unless the file is faulty or not as described: then we fix it, send you a corrected file or refund you. If you live in the EU, the EEA or the UK, you can withdraw from your purchase until your download starts, and you keep every right the law gives you.
We also refund a payment taken twice, a payment for an order that delivered nothing, and a purchase made by someone under 18 without a parent or guardian.
Withdrawal for consumers in the EU, the EEA and the UK
If you live in the EU, the EEA or the UK, you can withdraw from your purchase until your download starts. Use “Withdraw from contract here” on your order page, or the withdrawal page for Digital Store orders. We confirm your withdrawal by e-mail and refund you in full within 14 days.
At checkout we ask you to confirm that you want the download straight away and that you lose your right to withdraw once it starts. We e-mail that confirmation to you before your first download.
Faulty files and your legal guarantee
Your legal guarantee: if a file is faulty or not as described, we repair it, replace it or refund you. Fixes of errors in your edition are free from your order page.
Complaints
Use “Report a problem with a file” on your order page, or write to support@mysmartcopilot.com with your order reference. You get a ticket number; we acknowledge a complaint within 48 hours and resolve it within one month.
Contact us, or write to support@mysmartcopilot.com.
The licence
Every file comes with its licence, which is also on its own page.
Age
You must be 18 or older to buy, or a parent or guardian buys for you.
Passes are separate
Digital Store files are bought once, separately from passes. No pass includes a store file, and no store file unlocks a pass feature.
Changes to these terms
Each version of these terms has its own id, shown at the end of this page. Your order keeps the version you agreed to.
Law and disputes
These terms follow the law and the dispute rules of MySmartCoPilot’s terms of use. If you are a consumer, you keep the rights the law of the country you live in gives you.
Who runs MySmartCoPilot
MySmartCoPilot is an independent website operated by MySmartCoPilot Support Team. It offers browser-based tools and lessons for people worldwide.
- Contact form
- Send us a message
- Replies
- Usually within 48 hours, by email
- Corrections
- Found a wrong result in a tool or a mistake in a lesson? Please report a problem and give the page address, what you entered and what you expected. We look into every report and correct confirmed errors.
Version of these terms: dst-1.