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DevOps and cloud

IT Support & Help Desk Fundamentals

The planned outline of 15 modules. Lessons are written, run and reviewed before they are published.

Coming soon 15 modules

Coming soon. This track is being written. Below is its planned outline: a lesson appears here once its examples have been run and its technical review is signed off.

Planned outline

  1. Module 1

    The support role and a troubleshooting method

    Coming soon
  2. Module 2

    Working with people: calls, tickets and handoffs

    Coming soon
  3. Module 3

    Hardware and peripherals

    Coming soon
  4. Module 4

    Operating systems: install, update and recover

    Coming soon
  5. Module 5

    Windows client administration

    Coming soon
  6. Module 6

    macOS and Linux client administration

    Coming soon
  7. Module 7

    Phones, tablets and mobile management

    Coming soon
  8. Module 8

    Networking for the help desk

    Coming soon
  9. Module 9

    Printers and scanners

    Coming soon
  10. Module 10

    Accounts, directories and access

    Coming soon
  11. Module 11

    Backups, recovery and data disposal

    Coming soon
  12. Module 12

    Service desk practice

    Coming soon
  13. Module 13

    Security and remote support

    Coming soon
  14. Module 14

    Scripting, cloud and email support

    Coming soon
  15. Module 15

    Interviews, certifications and your portfolio

    Coming soon

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Official documentation

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